This course has been developed to provide you with an understanding of workplace violence and aggression in healthcare and the associated risks, what to do during an incident, and steps that can prevent and minimise violence and aggression.

This course will provide an understanding of:

• the nature of workplace violence and aggression in healthcare settings, including prevalence, scope and cost
• the associated legal and policy frameworks concerning violence and aggression in healthcare settings
• steps you can take to prepare for and prevent incidents of violence or aggression, including the environment-situational-patient (ESP) risk assessment framework
• the assault cycle
• steps you can take to manage a person progressing through each phase of the assault cycle
• things you can do to help manage violent individuals, and
• the key responsibilities of employees and employers in the event of an incident.

Reasons and benefits of the update: This product has been updated to provide more relevant imagery and minor text modifications in line with current terminology.

This course features some great illustration, animation and activities. This product has also been updated with the addition of a customised new ‘home page’ feature. This new element of the Kineo Courses offering provides a dashboard style entry point into the module.

No changes have been applied to the learning outcomes or the pre-assessment. However, we recommend that clients update to the new unit for an improved learner experience.

The course features:

• Adaptics - Kineo's 'smart technology'
• Mobile responsive
• professional audio
• animation and interactivity
• WCAG 2.0 accessibility
• assessments, and
• a certificate of completion.

New Unit Number – 25668

Old Unit Number – 20040

Kineo Courses product updates are not an automatic process. For current Kineo clients, please contact your account manager to get further information and arrange roll over to the new version of a product you are subscribed to, or discuss enabling access to one you are not. If you are not a Kineo client and would like to know more about the below updates and our wider product offering, please call 1300 303 318 for further assistance.