Enhancement
Updates to Platform Service Level
Updates introduced into the LearnForce Platform Service Levels.
Platform service level (PSL) outlines the level of service expected from e3Learning for the LearnForce hosted platform. The following updates have been introduced in the PSL:
- A re-design and inclusion of a table of contents.
- [Section 13] The release classifications have been extended to include New System and Product.
- [Section 13] Amendments made to the outage window and prior notifications period for all release classifications to accommodate the inclusion of the New System and Product classification.
All future updates to the PSL will be communicated in the LearnForce product changelog. The current PSL can be found at https://productupdates.kineoportal.com/psl/.
Filed under PSL