This course has been developed to provide you with an understanding of how to deal with and de-escalate conflict.

This product has been converted into Responsive format. We recommend that clients update to the new units for an improved learner experience. Changes have also been made to pre-assessment questions and/or references to legislation that only affect some sections and learning outcomes. We therefore recommend that clients update to the new units and use Adaptics to determine which sections of the training learners need to review.

After completing this course, you will have an understanding of:

• drivers and influences that can lead to and escalate conflict
• the human body's reaction when faced with conflict
• key signs of increasing tension in individuals
• how to assess threat and risk using a logical threat and risk assessment model
• some aspects of the law in relation to conflict
• how to formulate strategies to minimise personal risk in conflict situations, and
• practical techniques to de-escalate and avoid conflict.

New Unit ID – 25561

Old Unit ID – 10694

Kineo Courses product updates are not an automatic process. For current Kineo clients, please contact your account manager to get further information and arrange roll over to the new version of a product you are subscribed to, or discuss enabling access to one you are not. If you are not a Kineo client and would like to know more about the below updates and our wider product offering, please call 1300 303 318 for further assistance.