On July 1st, 2021, amendments to the Australian Consumer Law came into effect.

Previously, under the Australian Consumer Law, a ‘consumer’ was defined as a person who purchases goods or services, which were:

• of up to $40,000 in value, or
• of a kind acquired for personal, domestic or household use or consumption, or
• trailers or vehicles used principally to transport goods on public roads.

From the start of the 2021/22 new financial year, the value of purchasable items has been adjusted to $100,000.

Businesses that provide goods or services to consumers in Australia must comply with the consumer guarantees under this Law. Businesses should take steps to ensure that they are compliant with these changes, by training staff working with customers on any new rights they may have.

Our Competition and Consumer Law Suite has been updated to reflect these amendments. These courses have been reviewed by Margaret Barron, a recognised subject matter expert in this law.

Technology Update

We have also taken this opportunity to update these four courses into our Responsive delivery framework, enabling you to deliver your learning to fit your learners needs.

Responsive adapts for your learners, no matter what device they use. By using queries that target breakpoints to scale images, wrap text and adjust layout, Kineo Responsive responds to the learner’s device to fit their screen size – be it desktop, tablet or mobile device.

Some of the key benefits for you and your employees are:

• Responsive design, focused to suit best on all devices – desktop, laptop, tablet, or mobile
• High-end interactive courses, with a clear, consistent structure on each device
• An easy-to-navigate framework at launch, clear homepage layouts and a table of contents feature
• Professional voice-over for all content, with learner-controlled options for speed – or turning off
• WCAG 2.1 AA compliance, including accessibility features like high contrast, enlarged text size and closed captions for video and animations
• Adaptics, a smart pre-assessment tool embedded in courses to recognise prior learning
• Multi-language options available (run-time drop-down menu to change language in content and/or voice over (professionally scripted) or using the third-party extension Google translate feature in the portal)
• Embedded Course Feedback, allowing users to provide direct feedback at the end of a course
• Delivery through Learnforce Portal or Cloud
• Detailed progress and assessment reporting

Deliver learning that is mobile-friendly at the point of need, and work across all your learning and performance systems you currently use.